Seller Help Centre

Manufacturer & Supplier Operations Guide

Welcome to the Sports Junction Seller Help Centre. Learn how to optimize your digital factory showroom, respond to high-value buyer inquiries, and expand your export reach.

1. Supplier Onboarding & Document Verification

To preserve marketplace trust, all suppliers must complete our multi-step verification process:

1. Register with your corporate email and valid mobile number.
2. Submit primary business documents: GSTIN Certificate, Corporate PAN, and Import Export Code (IEC) if targeting foreign buyers.
3. Provide factory location details, factory certifications (e.g., ISO, CE, SMETA), and annual production capacity metrics.
4. Our administrative compliance team reviews your application within 24 to 48 hours.

2. Managing Your Product Catalog

From your Seller Portal, navigate to "Product Management" to add new equipment listings. Ensure you provide:

• Clear, high-resolution photographs taken from multiple angles (avoid watermarked stock images).
• Accurate technical specifications: material composition, dimensions, weight tolerances, and age/league grading.
• Realistic Minimum Order Quantities (MOQs) and tiered wholesale pricing.
• Available OEM customization options (e.g., laser engraving, heat transfer, custom molds).

3. Handling Buyer Enquiries & Formal Quotations

Prompt responses dramatically improve conversion rates. When a buyer submits an inquiry, you will receive an in-app alert and email notification. Respond promptly with structured proforma details, sample availability, and realistic factory lead times.

4. Best Practices for Professional Conduct

• Never misrepresent factory certifications, material grades, or test compliance certificates.
• Always honor quoted pricing for the validity window specified in your formal offer.
• Maintain respectful, transparent communication with all domestic and international sourcing delegates.